Your Privacy

FAQs

What data do you collect?

We collect only the personal information you provide when using pulung.

How is my data used?

Your data helps us improve pulung and provide you with better services.

Do you share my information?

We do not sell your data. We only share it when legally required or to protect your rights.

How do you protect my data?

We use encryption and strict security measures to keep your data safe.

Can I delete my data?

Yes, you can request deletion of your personal information anytime.

Who can I contact about privacy concerns?

Please reach out to our support team through the app for any privacy questions.

By accessing or using MasPulung.com and Pulung App, you agree to the terms of this Privacy Policy:

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name

• Phone number

• Email address

• Pickup and address details

• Profile photo (optional)

b. Technical Information

• Device model and type

• Operating system

• IP address

• App usage logs and interaction data

c. Location Data
With your permission, we collect location data to:

• Determine pickup locations

• Display nearby partners and collection hubs

• Improve routing and service quality

2. How We Use Information

We use collected information to:

• Process recycling pickup requests

• Connect users with collection partners and hubs

• Operate and maintain user accounts

• Send service notifications and updates

• Improve features and performance

• Detect and prevent fraud or misuse

• Comply with legal obligations

We do not sell personal data to third parties.

3. Information Sharing

We may share limited data with:

• Verified collection partners (only data necessary for pickup fulfillment)

• Technical service providers (cloud hosting, analytics, infrastructure)

• Government or authorities when legally required

All partners are required to maintain data confidentiality.

4. Data Security

We implement reasonable technical and organizational safeguards to protect personal data. However, no digital system can guarantee absolute security.

5. Data Retention

We retain personal data only as long as necessary for operational, contractual, and legal purposes. Users may request account deletion at any time.

6. User Rights

Users may:

• Access their personal data

• Correct inaccurate data

• Request deletion

• Withdraw consent where applicable

Requests can be submitted through official contact channels.

7. Third‑Party Services

MasPulung.com and Pulung App may use third‑party services including but not limited to:

• Google Maps

• Firebase

• Analytics providers

These providers operate under their own privacy policies.

8. Children’s Privacy

MasPulung.com and Pulung App is not directed to children under 13. We do not knowingly collect children’s personal data.

9. Policy Updates

We may update this policy periodically. Updates will be posted inside the application.

10. Contact

Email:

Company:

Address:

Privacy Policy